Critical Analysis for Managers Essay Example | Topics and Well Written Essays - 1500 words - 1

Critical Analysis for Managers - Essay Example In case there are hitches in the systems or the cultural elements are disjointed, the organization ends up performing below its standards. Through a case study, this paper will compare and contrast the systems and cultures and discuss the extent to which each can illuminate and inform the management role. In Disney-Smile Factory case, the employees identify themselves with the organization. The organization has been able to develop a positive culture which ensures that the employees are proud of working in Disneyland. For instance, Disneyland look is often a source of some amusement to the subordinates who feel privileged to be part of the group that puts a smile on the faces of thousands of the customers who visit the park each day. As a result, even during stressing days, employees are able to control their emotions and deal with delays and queries emanating from the customers without feeling aggrieved by the load of the work and responsibilities (Inceoglu 2002). The systems have played a significant role in enabling the employees to feel as a part of the organization. For instance, the organization has ensured that the systems that are in place minimize the contact of the employees with the customers (Murthy 2007). Therefore, when they are needed to intervene, the employees go out of their way in order to initiate contact with Disneyland customers. However, such a hitch does not make the employees feel as if it’s odd. This is because they are satisfied with the working environment in the organization and they are always ready to ensure that they go out of their way in order to ensure that the customers are satisfied with the services being offered (Hiriyappa 2009). This aspect has played a significant role in increasing customer loyalty towards the organization. Furthermore, it has lowered the level of turnover in the organization. The systems especially those

Negotiation and Decision Making Strategy Essay Example | Topics and Well Written Essays - 3000 words

Negotiation and Decision Making Strategy - Essay Example is enjoying increased sales but along with that success comes the need to obtain additional warehouse space. In this market, competition is fierce among those on the waiting list, and the rates are high. Financial issues include signing premiums, common area maintenance (CAM) charges, and term commitments of at least one year. The company has been notified that there is an opening at the industrial sight where it has been on the waiting list for several months. The property management company will be attempting to obtain the highest lease rate for the longest possible term, with as many add-on charges as possible. The goal of this negotiation will be to obtain the needed space without overpaying on the lease itself, reduce the amounts of any extra charges, and obtain a lease term that is long enough to satisfy the property management company without locking ABC Ltd. into space it may outgrow in the next seven years. The negotiation will take place in the conference room at the manage ment company's corporate headquarters, with the Commercial Division Manager, Ms. Fuentes. 1. Body Language - In terms of aiding or hindering communication, body language can be a very powerful. The improper use of eye contact, body positioning and other nonverbal cues can cause the other party to think that you are not listening, don't agree, or are disinterested. 2. 2. Vocal Delivery - Successful communication is not just about what you say, but how you say it as well. There are many lists of phrases or attitudes that block communication, including things like being rude, patronizing, or sarcastic. The bottom line is to communicate understanding and a cooperative attitude. 3. Stress - In any negotiation, individual stress can cause communication to be misinterpreted or not received at all. It is very important that an individual be calm and not suffer anxiety during the course of a negotiation so that he or she can truly hear what the other side is saying and form the appropriate connection that leads to a successful conclusion. 4. My Actions - In this negotiation with the property management company, it will be important that I form a good connection with Ms. Fuentes. I am ultimately going to be trying to emerge with an equitable arrangement that meets her client's needs as well as that of my own company. To accomplish this goal, I will need to demonstrate that I am an effective and engaged communicator and avoid giving negative impressions that block the process. A. I will use nonverbal techniques to demonstrate that I am very interested in what Ms. Fuentes has to say. The techniques I will use will include frequent eye contact with her as we are speaking, facially responding to the points that she makes so as to encourage an open and amicable environment, leaning into the table towards her when I am speaking or when she is making a particularly important point, and allowing comfortable silences to happen so that I don't communicate too much intensity. B. I will use verbal techniques to encourage the discussion, while avoiding the communication blockers of which I am aware.